Frequently Asked Questions
How do I place an order?
You can choose any of the following methods:
- Use the Online Catalog/Order Form
- By phone:
(800) 499-2022
Monday-Friday 8:30 AM - 7:00 PM EST.
- By fax:
800-261-1499
24 hours a day
- By mail:
AccountMate Forms
PO Box 681
Tarrytown, NY 10591
You may mail or fax one of your current checks for us to use for your company and bank information.
If this is a new bank account, please mail or fax a starter check or bank MICR specification sheet along
with your company information.
What methods of payment are available?
- Online: We accept Visa, MasterCard, American Express, and
Discover on our secure website.
- By Mail: Credit card or check made payable to AccountMate Forms.
- Sorry, we do not ship COD.
When can I expect my delivery?
Blank stock items are shipped in 2 working days. All imprinted orders are shipped in 3-5 working days.
Can I call for help with my order?
Our customer service specialists will help you. Call (800) 499-2022 Monday through Friday
9 AM - 5 PM EST or e-mail info@accountmate.com
How do I reorder?
Simply click Reorder on navigation bar to the left. Please have your reorder reminder form available.
Do you print logos?
Yes, at no additional cost!
You can upload and preview your black-and-white logo file when you place your online
order. For best results, please upload a black-and-white 300 DPI (or 600 DPI) image in
either the TIFF (.tif) format or the Bit Map (.bmp) format. Use the preview feature to see a
representation of what your logo will look like when it is printed. If the preview isn’t what
you expected to see, please check your source file(s), artwork and/or scanner settings.
You can also mail your black and white camera-ready artwork to:
AccountMate Forms Division
PO Box 681
Tarrytown, NY 10591
What Is Your Return Policy?
Our goal is to supply you with the best checks and forms for your software needs.
Our commitment is towards quality products and knowledgeable customer service, so you may
order with complete confidence. Please contact us for authorization on any returns.
Why Are Checks And Forms the Official Format?
We constantly update all formats by maintaining a close working relationship directly with the
software developers. Because of this unique partnership, we can confidently guarantee not only 100%
compatibility, but even more importantly - your peace of mind!
What About Our Check Numbering Working Correctly With
the Bank?
MICR numbering is guaranteed to work trouble-free. We do something no one in the industry
would do! We send you a "document test confirmation" guaranteeing your check numbering will work
flawlessly each and every time!
Are Security Features Incorporated Into My Checks?
Yes! All of the check products carry security features that exceed industry standards.
How Can I Obtain Free Samples?
Please click on the Free Samples
button in the navigation bar to the left to order them.
How Will I Know When To Reorder?
Look for the reorder reminder in your shipment. Then, go to our web site and click on the
Reorder button in the blue bar to the left.
It's that easy!
What is your product warranty and liability?
The products furnished hereunder are provided "as is" without any express or implied representations or warranties of any kind, arising by operation of law or otherwise, including, without limitation, (a) any implied warranty of merchantability or fitness for a particular purpose or use, and (b) any implied warranties arising from course of dealing, course of performance or usage of trade. In no event shall there be any liability for any indirect, incidental, consequential or punitive damages arising out of this transaction. Liability for any defective products shall be limited solely to the amount paid for the products furnished hereunder.
